DOWNLOADABLE DOCUMENTS: COMPLAINT FILES
DOWNLOADABLE DOCUMENTS: INVESTIGATION FILES
DOWNLOADABLE DOCUMENTS: LICENSING FILES
DOWNLOADABLE DOCUMENTS: EMAIL FILES
The summary statement below was sent to be by the Florida Department of Children and Families, along with the files above.
Quick Reference of CCI Complaint History
2004 – The Department’s licensing office received a concern regarding the educational qualifications of CCI’s executive director. The Department concluded that the executive director did in fact meet the qualifications for the position at CCI.
2005 – The Department received a complaint regarding personality or communication concerns with respect to CCI’s executive director. The complaint was later retracted.
2006 – The Department was contacted regarding concerns that CCI was not disclosing service fees and that the agency was charging exorbitant fees for these services. The Department found no evidence to substantial the complaint.
April 2008 – The Department was contacted by a complainant who was waiting to adopt a Guatemalan child through CCI. The complainant reported communication concerns and was fearful of potential retaliation. The complainant was asked to provide additional documentation to the Department, but did not follow through.
May 2008 – The Department was contacted regarding a balance of $5,000 to be paid towards a family. The complaint was deemed a civil matter and the party was directed to civil court.
October 2007 – This investigation was prompted after eleven complaints were received during the month of October 2007, all of whom wanted to remain anonymous. Since complainants wished to remain anonymous, core issues were indented: (1) lack of communication regarding delays and when asked questions or raised concerns, they were threatened with the loss of child referral; (2) CCI’s contract not allowing adoption applicants to contact foreign entities; (3) Ask questions or raise concerns, CCI would ask for adoption applicant(s) to complete psychological. This investigation was merged with a reported concern over a blog site regarding CCI.
April 2008 – This investigation was prompted after a complainant provided the Department with an article from a Guatemalan newspaper regarding two children who were referred to her for adoption. The article suggested that the children had been returned to their biological mother after the facilitator allegedly tried to traffic the children.